Manage billing from your account
Authorized company owners can open the Stripe billing portal from the Lion Safe back office to cancel or manage the subscription.
Open back-office billing →Cancel before the trial ends
Cancel before the exact trial expiration recorded by Stripe to prevent the first recurring plan charge. Access may continue until the end of the trial unless the account is closed earlier for security or policy reasons.
Cancellation ends the next renewal
Cancelling a paid subscription takes effect at the end of the current paid period, stops the next renewal, and does not produce a prorated refund. Service may continue through that paid period unless access is suspended for security, unlawful use, or a material policy violation.
Limited refund exceptions
Subscription charges are nonrefundable after collection except when applicable law requires a refund, the charge is duplicate, erroneous, or unauthorized, or a separately accepted written order provides otherwise. Report a charge problem to billing@usaxlionsafe.com within 30 days after the charge; that reporting period does not waive a non-waivable legal right. An approved refund is issued through Stripe to the original payment method.
Connected subscriptions are separate
Cancelling Lion Safe does not automatically cancel Truckstop, communications, payment, or other third-party subscriptions. Contact those providers directly when their services are billed separately.
Request an export within 90 days
Download company records before access expires when possible. After account closure, an authorized company representative may request an export during the 90-day export and recovery period. Retention, deletion, backup aging, and legal holds follow the Privacy Policy.
Need assistance?
Email billing@usaxlionsafe.com from the account’s business email. Include the company name, but never send card numbers by email.