Who controls the service information
SG & FAMILY LLC, a Pennsylvania limited liability company, provides Lion Safe and is responsible for the service's data practices described here. Lion Safe is the service name, not a separate legal entity.
Information you provide
We may collect company and account details, user names and business contact information, driver and vehicle records, insurance and safety records, rate confirmations, bills of lading, settlement-supporting documents, communications, and support requests.
How information is used
We use information to authenticate users, provide plan features, organize records, show status, process billing, send requested notices, support customers, protect the service, maintain audit history, and operate approved integrations.
Services that process information
Vercel may host the website and application layer; Supabase may provide authentication, database, and private file storage; Stripe may store payment methods and manage subscriptions; and a secured Hostinger worker may perform approved background processing. Additional integrations are disclosed when enabled.
Card details stay with Stripe
Lion Safe does not receive or store complete payment-card numbers. Stripe processes payment-method and subscription information under its own privacy and security terms.
Company records are access-controlled
Customer records are designed to be separated by organization and protected with authenticated access and database row-level security. Administrative access is limited to authorized operational purposes.
Defined retention and deletion periods
Account and profile data is retained during the active service term and for 90 days after account closure. Customer operational and compliance documents are retained during the active term and for a 90-day export and recovery period after closure, unless an authorized representative requests earlier deletion or applicable law requires longer retention. Verified deletion requests are processed in primary systems within 45 days, subject to applicable legal requirements, security or fraud investigations, billing and contract retention duties, and valid legal holds. Deleted primary-system data ages out of backups through the normal backup cycle within 90 days after primary deletion. We retain contracts, invoices, billing and refund records, policy acceptances, and audit evidence for 7 years, and security, access, and system audit logs for 24 months. A valid legal hold pauses deletion only for affected records, and deletion resumes after the hold is released. A signed Enterprise order may establish a different lawful retention schedule.
Access, correction, and deletion requests
Authorized company representatives may request access, correction, export, or deletion by emailing privacy@usaxlionsafe.com. We verify the requester's authority before acting. Some information remains subject to the legal-hold and record-retention periods stated above.
Security is shared
We use technical and organizational safeguards appropriate to the service, but no internet service can promise absolute security. Customers should use strong credentials, restrict access, and avoid uploading information the service does not request.
Policy changes
Material changes will be posted with a revised effective date and, when appropriate, communicated through the account owner's business email. Subscription price increases follow the separate 30-day notice rule in the Trial & Billing Policy.