Your agreement with the provider
These terms are between the customer and SG & FAMILY LLC, a Pennsylvania limited liability company that provides the USAX Lion Safe service, also called Lion Safe. Lion Safe is the service name, not a separate contracting entity. By creating an account or using the service, you agree to these terms and the policies linked from this page. The person creating a company account confirms that they are authorized to act for that company.
What Lion Safe provides
Lion Safe organizes trucking-company information and may provide compliance-readiness, document, dispatch, load, settlement-preparation, reminder, reporting, and integration workflows according to the selected plan. Features, storage, limits, and connected providers vary by plan.
Accuracy remains your responsibility
You control the records supplied to Lion Safe and are responsible for their accuracy, completeness, lawful use, and timely correction. Lion Safe does not alter official documents to create compliance, guarantee an audit outcome, provide legal advice, or replace a carrier’s operational responsibilities.
Protect company access
Keep credentials private, use individual accounts where available, and notify us promptly if access may be compromised. You are responsible for activity performed through authorized company accounts.
Use the system lawfully
Do not upload unlawful material, misrepresent documents, access another company’s information, bypass security controls, interfere with the service, reverse engineer protected components, or use a connected provider outside that provider’s permitted terms.
Connected services have separate rules
Load boards, payment providers, communication tools, and other integrations may require separate approval, credentials, subscriptions, or charges. Lion Safe does not grant rights that a third-party provider has not authorized.
Trials and recurring service
The selected monthly plan, trial, renewal, taxes, cancellation, payment-method, refund, and price-change rules are described in the Trial & Billing Policy and Cancellation Policy. Your subscription begins only after the stated approval process.
Technology can change
We may improve, replace, limit, or discontinue features to maintain security, legality, provider compatibility, or service quality. We may suspend access for nonpayment, security threats, unlawful use, or material violations of these terms.
Operational decisions stay with the carrier
To the extent permitted by law, Lion Safe is provided without guarantees of uninterrupted availability, regulatory outcome, load availability, broker approval, revenue, or business result. The carrier remains responsible for dispatch, safety, compliance, payment, and business decisions.
Pennsylvania law and good-faith resolution
Pennsylvania law governs these terms without regard to conflict-of-law rules. Before filing a claim, each party must send a written dispute notice and allow 30 calendar days after delivery for good-faith informal resolution. These terms do not require mandatory arbitration. An unresolved claim must be brought in a Pennsylvania state court located in Philadelphia County or, when federal subject-matter jurisdiction exists, in the United States District Court for the Eastern District of Pennsylvania, subject to each court's applicable jurisdictional requirements. Either party may bring an eligible claim in small-claims court.
Send formal notices to the listed address
Formal legal or dispute notices to SG & FAMILY LLC regarding Lion Safe may be emailed to legal@usaxlionsafe.com or sent by certified mail or nationally recognized overnight delivery to SG & FAMILY LLC, 5610 N. Sydenham St., Philadelphia, PA 19141. We may send formal notices to the account owner's business email. Notices are effective when delivered to the applicable address. Routine customer-service messages are not formal legal notice, and this notice provision does not replace legally required service of process.
Use the route for the request
For product or account help, email support@usaxlionsafe.com. For privacy requests, email privacy@usaxlionsafe.com. For billing, cancellation, or refund questions, email billing@usaxlionsafe.com. For sales or enterprise questions, email solutions@usaxlionsafe.com. No response-time service level is promised unless a signed order expressly provides one.